Venice Cloche

The Venezia model for women offers romantic memories and sensations of times gone by.

Its finesse adapts perfectly to beach outfits and social events, giving a touch of unparalleled elegance.

Chosen by Italian women as the ideal accessory to take on trips, to discover chic destinations and sunsets over the sea!

Acquista con Serenità: Informazioni Pratiche

Scegliere un cappello online può essere difficile. Per questo, offriamo una procedura semplice per cambi e resi. Ecco come funziona:

Sei un nuovo cliente? Il primo cambio taglia è gratuito:

• Valido solo per il primo ordine
• Copriamo noi tutti i costi di spedizione (andata e ritorno)
• Contattaci al 3209476200 per attivare questa opzione

Hai un mese intero per decidere se:

• Cambiare la taglia del tuo cappello
• Restituire il prodotto per un rimborso completo

Per i cambi successivi al primo:

• La spedizione di ritorno sarà a tuo carico
• Noi paghiamo la spedizione del nuovo cappello
• In questo modo, dividiamo i costi al 50%

Siamo una piccola ditta artigianale a conduzione familiare, e non possiamo permetterci i ritmi delle multinazionali.

Come posso effettuare un cambio o un reso?

1. Con un corriere a tua scelta

• Informaci del reso o cambio via telefono o WhatsApp
• Usa possibilmente un corriere tracciabile
• Puoi utilizzare la nostra scatola originale per la spedizione
• Spedisci a: Frosini Umberto D. I., Via Vittorio Alfieri 155/G, 50013 Campi Bisenzio (FI), 3209476200

2. Con il nostro corriere GLS

• Costa 7€ (possibili costi extra per zone remote)
• Accedi al tuo profilo su https://gestione.primarionesti.it
  (inserisci la tua email e l'ordine sarà recuperato in automatico)
• Vai su "Ordini", seleziona l'ordine e richiedi il reso
• Indica la data preferita per il ritiro

Nota: Per i resi, detrarremo 7€ dal rimborso. Per i cambi taglia, riceverai una mail per il pagamento dei 7€.

Condizioni del prodotto per reso o cambio

• Il cappello dovrà essere nelle sue condizioni originali
• Non dovrà presentare segni di uso prolungato, macchie o danni

Perché Puoi Fidarti

• Migliaia di clienti soddisfatti (leggi le nostre recensioni!)
• Assistenza diretta: parli con gli artigiani che ti realizzano il cappello, non con un call center
• Facciamo questo mestiere dal lontano 1947 😃

Domande?

Se hai dubbi sulla taglia o vuoi più informazioni, contattaci al 320 947 6200 (chiamata o WhatsApp). Siamo qui per aiutarti a trovare il cappello perfetto per te, proprio come faresti col tuo cappellaio di fiducia!

• Cash on Delivery: You can pay in cash directly to the courier upon delivery, at no additional cost. You will receive a message to confirm your order as soon as it has been processed; usually within the same day.
• Credit Card: We accept all major credit cards to offer you a quick and secure shopping experience.
• PayPal: Make payments safely using your PayPal account, one of the most reliable methods in the world.
• Bank Transfer: You can opt for the bank transfer, sending the payment directly to our current account.

To ensure maximum security in online transactions , we use advanced encryption systems and updated security protocols.

In this way, we protect your sensitive data and ensure you have a peaceful and reliable shopping experience.

Shipping by GLS courier (1-4 working days)

• Free for orders over €100
• €6 for orders under €100

Collection at our laboratory in Campi Bisenzio (Florence)

• Free: we will notify you via email and WhatsApp when your hat is ready to be collected (usually within 1/2 working days)
• Select the shipping method "Collect in the laboratory"

All shipments include:

• Always free cash on delivery
• Tracking the progress of the shipment via email
• Careful protective packaging to ensure integrity during transport.
• Quick assistance via WhatsApp by clicking the phone icon at the bottom right

To preserve the quality and shape of your straw, raffia or vegetable fiber summer hat, follow these simple tips:

• Cleaning : Use a soft bristle brush to gently remove dust and dirt from the surface of the hat. For any stains, try dabbing them with a slightly damp cloth and a little neutral soap, without rubbing excessively.
• Storage : When you are not wearing it, store the hat in a cool, dry place, away from sources of heat and humidity. If possible, use a hard hat box or our free holders provided to maintain the original shape.
• Handle with care : Avoid grabbing the hat by the crown, always hold it by the side brims.
• Water protection : Summer hats made of straw, raffia and plant fibers are not waterproof. Avoid wearing them in the rain or exposing them to moisture for long periods.

By following these tips, your summer hat will maintain its shape, beauty and durability over time.

If you want to restore or give your hat its shape, contact us on WhatsApp or call us on 3209476200 , we offer a professional restoration service to bring it back to like new.

We have recently renewed and perfected the style of our logo, making it more refined , elegant and refined than the previous one you see in the product photos.

The medal applied by hand to the hat that you will receive will in fact be 2mm smaller and made of brass not painted black, exactly as you can see in the example photo below:

With the purchase of this hat, you will receive a free set of 4 foam size reducers. These are special adhesive strips that can be easily applied under the internal band of the hat:

WhatsApp: 3209476200

Email: info@hatproof.com

Working hours: Mon - Fri (GMT+2)
8:30 - 12:30 / 14:00 - 17:30

WhatsApp: click the green icon at the bottom right to get in touch with one of our operators.

We offer a 30-day money back guarantee . If you are not completely satisfied with our product or in case of wrong size, please contact us through your preferred method, we will be happy to meet your requirements.